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Unstuck: Effective Interventions for Your Most Challenging & Resistant Clients



Available on backorder

Bulk Discount - 10% off 5 or more DVDs
15% off 10 or more DVDs
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Featuring Bill O’Hanlon, MS, LMFT, Psychotherapist, author of 29 books, Oprah guest

Interventions for clients who are:

  • Ambivalent
  • Resistant
  • Demanding
  • Angry
  • Stuck
  • Self-Harming

All of us sometimes get stuck. Certain clients or patients hook us; some don’t change despite our best efforts; some are angry and resistant to our usually successful interventions. These clients include:

  • Ambivalent clients: Mixed in their efforts or motivations; wrestling with inner conflicts, want to change and don’t want to change or afraid to change
  • Resistant clients: Who don’t do what you have asked or suggested to make change happen
  • Demanding clients: Who ask more of you than it would be appropriate to give or express dissatisfaction with your efforts, no matter how great
  • Angry clients: Who blame you or regularly criticize you
  • Stuck clients: Who are sincere in their efforts but no results
  • Self-harming clients: Who hurt themselves or threaten to during treatment

This program offers ten-plus innovative ways of getting unstuck, decreasing resistance and increasing positive results in your work. It also focuses on what therapists can do to keep themselves alive in this challenging work. Whether you are working with borderline issues, trauma survivors, substance abusers, self-hatred or self-harm, you will learn the latest most effective and empirically supported inventions to move clients towards change and optimum outcomes.

Bill O’Hanlon, one the world’s premier educators and psychotherapists, makes learning fun, using humor and multi-media elements including movie clips, poetry and music, and always packs his presentations with content.

Format: DVD Video – 4+ hours

Details: Multi-disc DVD recording (5 hours, 58 minutes) with electronic manual and instructions.


  • Identify the three empirically supported methods of influence and persuasion
  • List three elements of effective storytelling for change
  • Use three methods of strength- and solution-based therapy
  • Identify 5 methods of acknowledgment that also introduce possibilities
  • Describe how you can overcome therapeutic biases or habits that interfere with clinical results

Problems Originating with Clients

Effective Responses:

  • Inclusion as an effective response to ambivalence, resistance, self-harming and inner conflicts
  • Permission/Inclusion of Opposites/Exceptions
  • Evocation of motivation as an effective response to resistance
  • Clear contracts as an effective response to demanding, self-harming and angry clients
  • Using social influence principles to increase cooperation
  • Coming in Through the Side Door: Two indirect approaches to effectively decrease resistance
  • Storytelling/Presupposition and Positive Expectancy
  • Evoking and connecting with resources and strengths to effectively decrease resistance

Problems Originating with Therapists

  • The Resistant Therapist: Recognizing where you might be creating resistance
  • Creating clarity for beginnings and endings of your work with clients
  • Recognizing and correcting your vulnerabilities and weak areas with clients
  • The Law of Requisite Variety: Developing flexibility as a therapist to increase effectiveness with challenging clients
  • Psychotherapy Outcomes Research Update: What works and how knowing it can help you be more effective (and relax)
  • You Can’t Save Everyone: Recognizing your limits and developing self-compassion


Bill O’Hanlon, MS, LMFT, has authored or co-authored 31 books, the latest being Quick Steps to Resolving Trauma (W.W. Norton, 2010). He has published 59 articles or book chapters. His books have been translated into 16 languages. He has appeared on Oprah(with his book Do One Thing Different), The Today Show, and a variety of other television and radio programs.

For the past 30+ years, Bill has given over 2,000 talks around the world. He has been a top-rated presenter at many national conferences and was awarded the Outstanding Mental Health Educator of the Year in 2001 by the New England Educational Institute. He is a Licensed Mental Health Professional, Certified Professional Counselor, and a Licensed Marriage and Family Therapist. Bill is clinical member of AAMFT (and winner of the 2003 New Mexico AMFT Distinguished Service Award), certified by the National Board of Certified Clinical Hypnotherapists and a Fellow and a Board Member of the American Psychotherapy Association. Bill is known for his storytelling, irreverent humor, clear and accessible style and his boundless enthusiasm for whatever he is doing. His seminars are as entertaining as they are educational.

Bill O'Hanlon, M.S.

Bill O'Hanlon, M.S. is a dynamic, inspirational professional speaker and prolific author who helps motivate people and organizations to determine what they are meant to be doing and to remove the barriers to succeeding at those goals. Originally trained as a psychotherapist, Bill became known for his collaborative respectful approach, irreverent humor, storytelling, clear and accessible presentation style and his infectious enthusiasm for whatever he is doing. He teaches seminars, leads trainings, writes books, coaches people and offers websites, podcasts, blogs, web-based courses, teleclasses and audio and video programs. Bill is often invited as a keynote speaker, conference speaker, motivational keynote presenter and business speaker. Bill began his professional career in 1975 as a hippie transpersonal counselor at the A.R.E. (Edgar Cayce) Clinic in Phoenix, Arizona. Earlier he ran growth groups and taught seminars at the Phoenix growth center Sentheon. Deciding he really ought to know something more about what he was doing, he studied Neuro-Linguistic Programming (before they even had a name for it) and ultimately went back to school and became a marriage and family therapist. During graduate school he studied with the eccentric and creative psychiatrist Milton Erickson and became Erickson's gardener (he was Dr. Erickson's only work/study student). He was so confused and impressed by Dr. Erickson's work, he felt compelled to spend the next several years of his career writing and teaching in an effort to make Erickson's approach more understandable and accessible. Bill then moved on to develop his own method, the Solution-Oriented Approach, a brief approach to change focused on identifying and using strengths to reach goals and overcome challenges. It has been applied with individuals, couples, families and organizations.

More information: www.ohanlon.com

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