Registration & Payment
Registration fees are per person and must be paid in full by the start of the event. Registration is not confirmed until full payment is received.
Each registration is for one participant. Seats and multi-day registrations cannot be shared or divided between individuals.
Early Bird Pricing
To qualify for an early bird or super early bird rate, registration and full payment must be received by the advertised deadline.
Submitting a registration form without payment does not secure the discounted rate.
Cancellation & Refund Policy
All cancellation requests must be submitted in writing by email to registration@jackhirose.com .
Important: Cancellation deadlines are calculated using Vancouver time (Pacific Time) and are based on the first day of the event, regardless of which days you are registered to attend.
| When Cancellation Is Received | Refund or Credit Eligibility |
|---|---|
| 30 calendar days or more before the first day of the event | Registration fee refunded, minus a $75 administrative fee. Cheque payments are eligible for credit only. |
| 8–29 calendar days before the first day of the event | Registration credit issued, minus a $75 administrative fee. No refund is available. |
| 7 calendar days or less before the first day of the event | No refund or credit is available. |
All days in this schedule are calendar days. Requests must be received by 11:59 p.m. Vancouver time on the applicable cutoff date.
Non-attendance: Failure to attend a registered event does not qualify for a refund or credit.
Group registrations are not eligible for participant-requested refunds or credits. If Jack Hirose & Associates cancels the event, the organizer cancellation policy applies to all registrations, including groups.
Business Days
Where these terms refer to business days, this means Monday through Friday, excluding statutory holidays observed in British Columbia. All request deadlines use Vancouver time.
Registration Credits
Registration credits do not expire and may be applied toward any future Jack Hirose & Associates event or course, including in-person workshops and conferences, live-stream webinars, and on-demand training.
- Credits are issued in the registered participant's name by default. Upon request, a credit may be issued in an organization's name.
- Credits may be transferred only with consent from the original credit holder.
- If the new registration costs more than the available credit, the difference must be paid by credit card or cheque.
- If the new registration costs less, the unused credit balance remains available for future registrations.
Redeeming a credit: Email registration@jackhirose.com with the credit holder's name and the event or course you would like to register for. Please contact our office before purchasing so the credit can be applied.
Switching to Online Attendance
Participants may request to switch their in-person registration to online attendance when an online option is available for the event.
Transfer Fees & Price Adjustments
Transfer fees and price adjustments depend on when the request is received. All deadlines are calculated from the first day of the event.
| Request Timing | Transfer Fee | Price Adjustment |
|---|---|---|
| 14 calendar days or more before the first day of the event | $75 | Eligible for a registration credit for the difference between the in-person and online registration prices, less the $75 transfer fee. |
| Fewer than 14 calendar days before the first day of the event | No fee | No refund or credit for any price difference. |
Important: Price adjustments are issued as registration credits only. No cash or credit card refunds will be issued for price differences. Registration credits do not expire and may be applied toward future Jack Hirose & Associates training.
Live-Stream & On-Demand Access
To receive live-stream access, transfer requests must be submitted at least 3 business days before the event.
Requests received fewer than 3 business days before the event will receive on-demand access only, where available.
On-demand recordings may take up to 10 business days following the live event to become available. Recording availability and access deadlines will be provided in the course instructions.
How to Request a Transfer
All transfer requests must be emailed to registration@jackhirose.com .
Please include the participant's full name and the event title.
All transfers are subject to the availability of an online option and confirmation by our registration team.
Online participation and course access are subject to the Online Learning Terms & Conditions .
Event Cancellations & Rescheduling
Events Cancelled by Jack Hirose & Associates
Jack Hirose & Associates reserves the right to cancel an event because of insufficient enrolment, severe weather, public health restrictions, or other unforeseen circumstances.
If we cancel an event, all registrations, including group registrations and registrations paid by cheque, will receive a full refund with no administrative deduction.
Refunds include registration fees, purchased lunches, manual registration fees, and applicable taxes paid to Jack Hirose & Associates for the cancelled event.
Liability limitation: Our liability is limited to these amounts paid. Travel, accommodation, parking, and other related expenses are not reimbursed. Please consider this when making arrangements.
Rescheduled Events
If an event is rescheduled, we will contact registrants with the following options:
- Transfer their registration to the revised dates.
- Receive a registration credit.
- Receive a refund.
No cancellation or transfer fee applies to these options when we reschedule an event.
The notice will provide a response deadline and clearly state whether a refund or credit will be processed if no response is received. Registrants who do not respond by that deadline will receive the outcome specified in the notice.
Privacy During Questions & Discussions
Please protect the confidentiality of clients, students, patients, colleagues, and other individuals when asking questions or participating in discussions.
Do not share names or details that could identify another person.
Recording notice: Questions and comments made using a microphone may be included in the event's live stream and recording.
Student Rates & Documentation
Register online at the individual rate, then email an official letter of enrolment or equivalent official documentation from your school to registration@jackhirose.com .
Documentation Must Identify
- Your name.
- Your school.
- Your current full-time enrolment status.
- The course load or instructional hours needed to establish eligibility.
A school logo is not required if the documentation is otherwise official and verifiable.
Submission deadline: Documentation must be received before the event begins. Once approved, the difference will be refunded to the credit card used for registration.
Requests received during or after the event are not eligible.
Certificates & Attendance
Certificates are provided digitally following the workshop. Your name will appear as entered during registration.
Participants must claim continuing education credits only for the training hours they actually attend and in accordance with their professional board's or association's requirements.
Registration alone does not establish attendance.
If you miss part of an event and need your certificate to reflect fewer attendance hours, please follow the contact instructions on our Help & FAQs page to request assistance.
Accessing Your Certificate
To find and download your certificate, visit our Certificate and Receipt Lookup page.
Certificate & Receipt Lookup →Digital certificates only: Printed certificates are not available. You may download and print your digital certificate for your records or submit it to your professional board or association.
Questions About Our Policies?
If you have questions about registration, cancellations, credits, or attendance, please review our Help & FAQs or contact our registration team.
Email Registration Support → Help & FAQs