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Terms and Conditions

Product Store Terms and Conditions

ALL SALES FINAL  |  NO REFUNDS

Your feedback is important to us. If you are unsatisfied with your product please contact us. Exchanges will be permitted only on products deemed defective.

 

Workshop Registration Terms and Conditions

ALL PRICES ARE IN CAD$.

Liability is limited to refunds for workshop fees only. Jack Hirose & Associates Inc. reserves the right to cancel a scheduled workshop, intensive, or conference; please make hotel & travel arrangements with this in mind. In the unlikely event of a workshop cancellation, a full refund for workshop fees only will be issued. Jack Hirose & Associates is not responsible for any statements, acts, materials, or omissions by our presenters or participants. The use of audio and video taping devices, beepers, and cell phones by workshop participants is not permitted at any workshop. Children and unregistered guests are not permitted in the meeting rooms. Seats cannot be shared between individuals.

 

Workshop Fees

To receive the early bird rate, all workshop fees must be paid in full prior to the specified cutoff date. Registration forms submitted without payment will be discarded and will not be processed. Forms without payment will not guarantee earlybird rates. To receive the regular rate, all workshop fees must be paid in full prior to the event date. Participants with a balance owing must pay at the door in order to attend.

Please note: incorrectly written cheques will be voided/destroyed and will not be returned under any circumstances. Please be sure that the cheque is made out for the correct amount (including taxes).

Purchase Orders will not be accepted. Once the sender has been notified, the PO will be discarded. Simply send a cheque with registration forms to the mailing address.

 

Registration Cancellation Policy

All cancellations must be submitted by email. Non-attendance at a workshop, intensive, or conference will not be grounds for any or partial refund/credit under any circumstances.

Refunds will be available minus a $40 administration fee for cancellations made 14 days or more prior to the event. For cancellations less than 14 days prior to the event, a credit minus a $40 administration fee will be available. No refunds or credits under any circumstances for cancellation requests submitted less than one full business day prior to the event. Exceptions to this will not be granted.

If you are unable to attend, you are invited to send an alternate in your place at no extra cost. For a printed out name badge, certificate, and to minimize confusion at check-in, please contact the office 14 days prior to the event to notify us of this replacement.  Please include the original registrant’s full name, the replacement’s full name, and the replacement’s contact information (including an email address). Please double check your spelling. Alternatively, please have your replacement notify the on-site coordinator at check-in if you are unable to contact the office prior to the start of the event.

 

Conferences

Speaker line-ups may change due to unforeseen circumstances such as sudden illness, family emergencies, travel delays, etc. If these changes are made prior to an event, registrants will be notified via confirmation email, reminder email, and alerts on the webpage. If these changes are made last minute, during the event, an announcement will be made.

Webinars

All webinars are recorded for registrants to watch at their leisure for the duration of the webinar. These recordings are for registrant use only and cannot be saved by the registrant for personal use (ie. On a disc, on a personal computer, etc.). Recordings are to be viewed by those who have paid registration fees only. Distribution of these recordings will result in immediate termination of accessibility with no refunds, credits, or CEUs.

Seat sharing is not permitted. A login ID or link is to be used by the registrant who has paid the fees and not to be shared with colleagues, peers, etc.

Certificates are distributed electronically via a link at the end of the webinar. This link is only provided once the quiz has been taken and a passing grade is achieved. If a participant does not complete the quiz by the predetermined deadline, no extensions will be granted under any circumstances. If the quiz has not been completed, a certificate will not be issued.

Registrants experiencing technical difficulties, software malfunction, or similar issues due to user error will not be reimbursed. For specific system requirements (if applicable), please see the event listing webpage prior to registering.

Dietary Requirements

We do our best to accommodate dietary needs such as gluten, dairy, and nut intolerances whenever possible. Please notify our office one month in advance of the workshop date. Our venues need adequate time to place orders with their distributors. Please note, although we do our best to accommodate dietary needs, some venues do not provide adequate options and do not allow us to bring in our own food and beverages. Unfortunately, even requests placed one month in advance can not be guaranteed. You are welcome to bring in your own food and beverages to all of our workshop locations.

Student Rates

Any post-secondary, full-time student enrolled in a minimum of 3 classes or 9 credits are eligible for student rates. Distance or online education, and apprentice or trade work hours are not eligible. There will be no exceptions made. 

Masters, PhD, Co-op, Apprentice and Blended Learning programs are eligible as long as there are over 100+ hours in-class time per semester. 

Registration must be done online. 

This discount cannot be combined with any other discount offered. 

Student rates are only valid for full attendance (ie. attending every day of the event although partial attendance options are offered).

Most workshops and webinars are valid for this discount. Please check event webpages to see if your event is eligible for the Student Rate.

To apply for the student rate, register at the individual rate, then email a letter of enrolment issued by the school’s registrar to registration@jackhirose.com. This letter must clearly state the registrant’s name, school name and logo, and full-time status. Once approved, a refund for the difference will be made back to the same credit card used to register. Documentation must be received before the workshop start date. Any requests for student rate discounts during or after the workshop will be disregarded. 

 

Workshop Aides Program

By working as an assistant to the workshop coordinator, workshop aides will receive a discount for the workshop of their choice. Workshop aides must arrive by 7:00am on all days of the event and be willing to assist at all breaks, throughout the lunch break, and stay 30 minutes after the end of the workshop. Please keep in mind that we can accommodate a maximum of 3 workshop aides per workshop.

Discount Rates: Save $115 on a one-day workshop, $190 on a two-day workshop, $290 on a three-day workshop, and $400 on a four-day workshop or conference. To apply for the workshop aides program, please contact us.

 

Continuing Education Credits

We are accredited by: Canadian Psychological Association (recognized by the Alberta College of Social Workers & the Newfoundland & Labrador Association of Social Workers), Canadian Counselling and Psychotherapy Association, Canadian Addiction Counsellors Certification Federation, Vocational Rehabilitation Association, Canadian Professional Counselling Association, Employee Assistance Certification Commission (EAPA), Indigenous Certification Board of Canada, Ontario Expressive Arts Therapy Association, Medical Psychotherapy Association Canada. Please note: The number of course credits will vary for each event. Please see the event listing for specific workshop accreditation.

 

Certificates

Hardcopy certificates will be provided on the last day of the workshop for registrations received two weeks prior to the workshop or conference. Registrations within two weeks of the workshop or conference, replacements, and walk-up registrations will be able to download a copy of their certificate after the workshop here: certificates.jackhirose.com.

Certificates are intended for continuing education credit purposes. Your name will appear exactly as provided during registration. Please double check your spelling and include your professional name. Additional certificates or receipts can be downloaded from our website, free of charge, at certificates.jackhirose.com. A $25 administration fee will apply for reprinted or posted certificates.

 

Receipts

Receipts are automatically sent by email when participants register and pay online. Please be aware spam filters can block email receipts. Additional copies can downloaded from http://registration.jackhirose.com/certificates/.

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