How Can We Help?

You can retrieve your registration receipt online without contacting our office.

1. Open the receipt retrieval service.
2. Follow the instructions to locate your registration.
3. Use the email address associated with your booking where requested.
4. Save or print your receipt.

If you registered through Eventbrite, retrieve your receipt through Eventbrite instead.

Confirmation emails are generally sent within 30 minutes of successful registration and payment.

1. Check your spam, junk, and promotions folders.
2. Search your inbox for “Jack Hirose” or “Eventbrite.”
3. Check the email address used for registration.
4. Use receipt retrieval if you need payment documentation.

Sign in to the Eventbrite account associated with your registration and locate your order. Eventbrite manages receipts for bookings processed through its platform.

Visa and Mastercard are accepted for online workshop registration. American Express and purchase orders are not accepted.

Cheque registration may be available using the form on the event page. Full payment is required before registration can be processed.

Yes. Your employer may pay using an accepted payment method. Purchase orders cannot be used to reserve a seat. Registration is confirmed after payment is received.

No. Registration and payment must be received by the published early bird deadline. Regular registration rates apply afterward.

First, check your confirmation email, including spam and junk folders, and verify the email address used at checkout. If you registered through Eventbrite, check your Eventbrite account. If you still cannot locate your registration, email our team with your full name, event title and date, and the email address used for registration. Please do not register a second time until the issue is clarified.

If you made an error in your registration details, email registration@jackhirose.com with the event name and date, the details currently on the registration, and the correction requested. Changes may need to be processed by our team; do not create a duplicate registration. If you booked through Eventbrite, check your order details for any self-service editing options.

Certificates for eligible in-person workshops and conferences can be retrieved through the certificate service.

1. Visit the certificate lookup page.
2. Enter the requested registration information.
3. Locate your workshop or conference.
4. Download or print your certificate.

Electronic certificates are available at no additional charge.

Check that you are using the correct registration email address, the event has finished, and attendance records have been processed. At-the-door registrations may take approximately 2–3 weeks to process.

Many workshops offer approximately 6 continuing education credits per day, 12 for two days, or 18 for three days. Exact credits and professional approvals vary by event.

Review the Continuing Education Credits section on the event page.

Electronic replacement certificates can be retrieved online at no additional charge. Printed replacements may be subject to reprinting and mailing fees.

Sign in to your online learning account, complete all required course activities, and visit the Certificates section.

Refund and credit eligibility depends on when your written cancellation request is received. A $75 administration fee applies to eligible refunds and credits.

Important: All cancellation requests must be submitted in writing. Not attending does not automatically qualify you for a refund or credit.

Cheque payments are eligible for credit only. Group registrations and certain registration types may have additional conditions.

Review the cancellation policy above first. Then email your full name, registration email, event name, date, location, and a clear cancellation request.

Sending a request does not automatically cancel your registration; eligibility and applicable fees will be reviewed.

A replacement attendee may attend in your place, subject to a $25 administration fee. Where possible, notify the registration team at least 14 business days before the event so attendee and certificate details can be updated.

Sharing or splitting a multi-day registration among several participants is not permitted.

Changes to the number of days or specific days of attendance are subject to a $25 administration fee. Email your original registration details and requested dates.

Where live streaming is available, submit requests at least three business days before the event. Later requests may receive on-demand access rather than guaranteed live-stream access. Applicable change fees may apply.

Registrations paid using an existing credit are not eligible for a cash refund. Under the published policy, cancellation results in forfeiture of the credit. A replacement attendee may be permitted subject to a $25 administration fee.

No. A multi-day registration belongs to one participant and cannot be shared among colleagues attending on different days. Each participant needs their own registration.

Changing to a different event is not automatically included with an existing registration. Please review the cancellation and credit terms above and contact registration@jackhirose.com with your current event and preferred replacement event. Our team can advise whether a credit or new registration is possible and whether fees apply. Do not assume your seat has been transferred until you receive confirmation.

If an event is cancelled or rescheduled by Jack Hirose & Associates, affected registrants will be contacted using their registration details with information about available options. Please check the event page and your email for official updates. Specific options depend on the circumstances and the applicable event terms.

1. Visit Upcoming Workshops.
2. Select an event.
3. Review the dates, location, pricing, and attendance options.
4. Follow the registration link and complete payment.
5. Keep your confirmation email.

Dates, start times, and venue details appear on each workshop page. Registered participants generally receive a reminder email approximately one week before the event.

Lunch is not generally included with workshop or conference registration. Where an optional lunch purchase is offered, it must be purchased in advance of the event by the published ordering deadline.

Check the individual event page for available meal options and ordering instructions.

Lunch options are based on a predetermined menu arranged in advance with the event venue or caterer. Menu substitutions, modifications, and special meal requests are not available.

Participants with dietary restrictions are encouraged to review the available menu before purchasing. All lunch purchases are non-refundable.

All lunch purchases are non-refundable. Lunch orders must be placed before the event by the applicable deadline.

At-the-door registration is generally permitted unless the event page states otherwise. Registration usually opens about one hour before the workshop. Advance registration is recommended. Door registrations may take approximately 2–3 weeks to process for receipts and certificates.

Check the individual event page for registration availability and enrollment alerts. Events may be marked sold out, closed, or limited capacity.

All workshop materials, including handouts and supplementary resources, are provided digitally only. Printed handouts and paper copies are not supplied on-site.

• Bring a laptop or tablet to access materials during the session.
• Download or print materials in advance, when available, if you prefer paper copies.
• Review your event reminder email for access instructions and additional information.
• Arrive early for check-in.

No. Jack Hirose & Associates provides workshop handouts and presentation materials digitally. Printed copies are not supplied at events.

Download or print materials ahead of time, when available, or bring a laptop or tablet to access them during the workshop. Review your reminder email for access instructions.

Workshop handouts are provided digitally, not as printed copies at the venue. Please watch for your event reminder and any instructions about when and how materials will be made available. Availability may vary by event or presenter. If you prefer paper, download and print the materials yourself once they are released.

Not every in-person workshop or conference includes a recording or on-demand option. Check the individual event page for the available attendance formats and any recording access dates. Do not assume that an in-person registration includes a recording or that missing the event automatically provides access to one.

If you arrive late or miss part of an event, please check in with event staff when you arrive. Attendance and certificate or continuing education requirements depend on the event and any applicable professional standards. Full credits or a completion certificate should not be assumed for partial attendance. Missing sessions does not automatically qualify for a partial refund.

Certificates and continuing education credits are subject to the event’s attendance and completion requirements. If you miss part of a session, you may not qualify for the full credit amount. Please speak with event staff about attendance documentation rather than assuming a full certificate will be issued.

We want participants to be able to plan for their attendance needs. Please contact registration@jackhirose.com before the event with the event name, date, and the accommodation you are requesting. We will review the request and coordinate with the venue or event team as appropriate. Availability of specific arrangements may depend on the venue and advance notice.

Parking arrangements vary by venue. Paid parking is not included with your registration. Participants are responsible for following all posted parking regulations and paying any applicable parking fees.

Event details and reminders are generally sent to the email address used at registration. Check your inbox and junk folder before the event, and review the event page for the latest location, schedule, and preparation information. Make sure your registration email address is accurate.

Yes. Jack Hirose & Associates offers professional development events in locations across Canada. Event locations, dates, topics, and attendance formats are listed on the Upcoming Workshops page.

Our professional development events are designed for a range of professionals, including mental health practitioners, counsellors, educators, school staff, social workers, and related service providers. Please review each event description to determine whether the subject matter is relevant to your role and professional development needs.

Student rates are available for eligible events, but not all workshops. Full-time students generally must be enrolled in at least three courses or nine credits per semester. Eligible Master's, PhD, and co-op programs may qualify with more than 100 in-class hours per semester. Student discounts apply to full-event attendance.

1. Confirm the event offers student pricing.
2. Register online at the individual rate.
3. Obtain an official enrollment letter confirming full-time status.
4. Email the documentation to registration@jackhirose.com before the event begins.

After verification, the difference may be refunded to the original payment card. Requests after the event begins are not eligible.

Group pricing is available for eligible events. Rates and group-size requirements vary. Each attendee needs their own registration.

Retroactive group price adjustments are not available. Moving from an individual to a group registration requires cancellation of the original booking, subject to the applicable cancellation policy and fee.

Enter the code in the designated field during online registration, apply it, and confirm the discounted total before payment. Codes may be restricted by event, registration type, or date and generally cannot be applied retroactively.

You may register multiple participants where the event’s registration system supports it. Make sure each attendee has their own name and accurate contact information so confirmations and certificates can be matched correctly. Group rates, if available, must be selected according to the event’s published terms.

We recommend using a separate, accessible email address for each attendee wherever the registration system permits. This helps each person receive event updates and makes it easier to identify their attendance and certificate records. If your organization requires a central booking email, contact our registration team before registering a large group.

For organizations interested in professional development for a larger team, please review our upcoming conferences and group registration options. Custom group rates are available for large groups. If you are looking for a customized arrangement, contact our team with the organization name, approximate number of participants, preferred topic, location, and dates so the request can be reviewed.

Our online training website has its own Help Centre for webinar purchases, learning accounts, passwords, live streams, recordings, course access and expiry dates, quizzes, and online certificates.

Please use that dedicated resource for all webinar-related questions.

Our registration team typically responds within 1–3 business days, Monday through Friday, excluding statutory holidays.

Inquiries are answered in the order received. During busy registration periods and before major conferences, responses may take longer.

For receipts, certificates, and common registration questions, use the self-service options above.

Please allow 1–3 business days for a response. There is no need to resend your request during this period.

If you need to add information, reply to your original email thread. After three business days, check your spam or junk folder before following up in that thread.