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Frequently Asked Questions

Discounts
Do you offer any discounted workshop rates?
How do I qualify to receive the group rate?
What is the workshop aide program?
How do I apply my promo code?
How do I get a student discount?
How much is the student discount?
When is the deadline to get a student discount?
Are student rates offered for all workshops/webinars?
Am I eligible for the Student Rate?
If I’ve already registered, how do I get the group rate?
Are there student rates for partial attendance?
How do I add additional members to my group?

Event Information
What time does the event start?
Is lunch provided?
What should I bring to the event?
How many continuing education credits (CEUs) is each workshop accredited for?
I forgot to pick up my certificate. How can I get another one?

General
Is there still space available for the workshop I would like to register for?
I registered but did not receive a confirmation email.
Can I register for a workshop at the door?
What is your refund/cancellation policy?
How do I change the dates I will be attending for a multi-day conference?
How do I receive a refund if I used a credit to register?
How do I choose which afternoon concurrent session I want to attend during the conference?
Can my organization send 3 registrants under a 3-day enrollment?

Other
Will you be offering this workshop again?
How can I join your mailing list?
How can I remove myself from your mailing list?

Payment
What options do I have for submitting my registration?
Which credit cards are accepted?
Do you accept purchase orders for workshop or conference fees?
My company is paying for my workshop fees. However, they will be sending the cheque after the earlybird deadline. Can I still receive the earlybird rate?
I lost my receipt. How can I get another one?
How do I register if I am paying with a cheque?
Can my group pay separately and still get the group rate?

Products
How soon will my product be delivered?
What are the available payment options?
How much tax do you charge?
Do you ship internationally?
What is your product return policy?
How do I apply a coupon?
Do you accept purchase orders for DVDs/CDs?
Will my credit card be charged immediately?
The product I want is out of stock – can I still order these products?
What are the shipping rates for online purchases?
Do I get a special rate if I order multiple products at a time?
Can I earn CE’s from your DVDs?
You haven’t answered my question regarding my DVD order.
Can I order DVDs via fax or email?

Webinars
How do I login and access the webinar?
Can I watch the lectures later if I can’t make the scheduled times?
How long do I have to watch the recordings?
How many times can I watch the recordings?
What if I register after the first session?
My colleagues and I would like to watch as a group using one login, how will this affect my certificate and CEUs?
How will I receive my CEUs/certificate?
Can I receive an extension on the webinar?
Can I purchase recordings of the webinar?
Can I apply for the Workshop Aide Program?
Can I cancel my registration for a webinar?
I am experiencing technical difficulties, will I be reimbursed?
When will I receive access instructions?
I’m having technical difficulties, do you offer assistance?
I forgot my password, how do I reset it?

Discounts

Do you offer any discounted workshop rates?

Yes, we offer an early bird discount, group rates, student rates, and our workshop aide program. For additional discount codes, please subscribe to our newsletter.


How do I qualify to receive the group rate?

Group discounts are for groups of 3-7, 8-14, or 15+.

To pay via one credit card, please register your group here.

To have each group member pay separately with different credit cards, or to pay via cheque, please visit: http://www.jackhirose.com/group/. Please note, manual group registrations (ie. registrations not using the online system) will be subject to a $10 per person administration fee.

For assistance, please email registration@jackhirose.com

 

To view group rates, please visit the event webpage. All upcoming events can be viewed here.


What is the workshop aide program?

The workshop aide program was designed to offer discounted workshop rates for students, non-profit organizations, and individuals on a tight budget.

Workshop aides receive a discount for working as an assistant to the workshop coordinator. Workshop aides must arrive by 7:00am on all days of the event and be willing to assist at all breaks, throughout the lunch break, and stay 30 minutes after the end of the workshop. You will not miss out on any portion of the presentation.

Please note: we can accommodate a maximum of one or two aides per workshop.

For more information on the workshop aide program, click here


How do I apply my promo code?

On Step 3 of your online registration, there will be a space with the title, “Apply Promotional Code.”

In this blank space, you can enter the code.

Click “Apply,” and then “Pay Now.”

The promotional code will be applied to your registration.


How do I get a student discount?
  1. Register at the Individual Rate online with a credit card
  2. Email a letter of enrolment from your school’s registrar (clearly stating full-time status) to registration@jackhirose.com
  3. Once documentation has been confirmed, a refund for the difference will be issued to the same credit card used to register

Please note: Student Rates are only valid for online registrations


How much is the student discount?

The Student Rate is the same price as the Group 15+ rate. Please visit the event webpage as this rate varies depending on the workshop.


When is the deadline to get a student discount?

Student discount requests must be made before the start date of the workshop. Any documentation or requests sent after the event has already started will be disregarded. No exceptions will be made.


Are student rates offered for all workshops/webinars?

Not every workshop or webinar is eligible for the Student Rate. Please visit the event page to see if a Student Rate is available.

Please note: to be eligible for the Student Rate, participants must register for all days of a multi-day event


Am I eligible for the Student Rate?

If you are a Full-Time Student – enrolled in a minimum of 3 courses or 9 credits, then you will be eligible for the Student Rate.

Masters, PhD, and Co-op programs are eligible as long as there are over 100+ hours in-class time per semester. 

Please note: Distance or online education hours are not eligible. No exceptions will be made.


If I've already registered, how do I get the group rate?

Any changes to your registration will be subject to the $40 administration fee.

If you would still like to proceed with changing your registration, please email registration@jackhirose.com .


Are there student rates for partial attendance?

Student rates are only offered if the registrant is attending the entire event (all days). Partial attendance is not eligible for this discount.


How do I add additional members to my group?

Please email all requests to registration@jackhirose.com.

Please note, additional members will be counted as manual registrations and the manual registration fee for $10 per person will apply.


Event Information

What time does the event start?

Registered participants will receive a workshop reminder email approximately a week prior to a scheduled event. The reminder will include information on the confirmed start time, parking, and other relevant information. Please check your workshop reminder email for the most up-to-date workshop start time.


Is lunch provided?

No, we do not provide lunch at our events. Our venues are always located near restaurants or cafes for your convenience. We do provide a continental breakfast and light refreshments during break times.


What should I bring to the event?

We will be providing pens, paper and handout materials. Light refreshments will be provided throughout the day. Please dress in layers, as it can be hard to accommodate every participant’s room temperature preference.


How many continuing education credits (CEUs) is each workshop accredited for?

One-day workshops are typically accredited for 6 CEUs, two-day workshops for 12 CEUs and three-day workshops for 18 CEUs. Please note that this number may vary. Contact our office for more information.

We are accredited by: Canadian Psychological Association, Canadian Counselling and Psychotherapy Association, Canadian Addiction Counsellors Certification Federation, Vocational Rehabilitation Association, Canadian Professional Counselling Association, Employee Assistance Certification Commission, Indigenous Certification Board of Canada, Medical Psychotherapy Association of Canada, Ontario Psychological Association, and Ontario Expressive Arts Therapy Association.  Please see event listing for specific workshop accreditation.

→ For more information on continuing education credits, click here


I forgot to pick up my certificate. How can I get another one?

Enter your email address at certificates.jackhirose to receive an electronic copy of your certificate at no extra charge.

If you require a hardcopy, please note the $25 administration fee for reprinting and posting.

Please be sure to use the same email address used at the time of registration.


General

Is there still space available for the workshop I would like to register for?

Space is always available unless stated otherwise on our website.  The only workshops with limited enrollment are the Intensives. Please check the workshop alerts before contacting our office.


I registered but did not receive a confirmation email.

You should receive an email confirmation/receipt within thirty minutes of submitting your registration. Receipts are automatically sent by email when participants register and pay online. Please be aware spam filters can block email receipts. Please double-check your junk mail folder before contacting our office. Additional copies can downloaded from receipts.jackhirose.


Can I register for a workshop at the door?

For any regular workshop event, you may register at the door on the day of the event. Registration opens one hour before the workshop start time and it is recommended you arrive early to ensure paperwork and payment are completed before the workshop starts.

Please note participants who arrive at the door will not receive a hardcopy of their certificate. You will be able to download a receipt and certificate from the website two weeks after the event at certificates.jackhirose.


What is your refund/cancellation policy?

IMPORTANT DISCLAIMER: All cancellations for any workshop, intensive, or conference must be submitted by email at registration@jackhirose.com. Non-attendance will not be grounds for any or partial refund or credit under any circumstances. Exceptions to this will not be granted.

 

Refunds Options

14 business days or more prior to the event Refund minus $40 admin fee
Less than 14 business days prior to the event Credit minus a $40 admin fee
Less than one full business day prior to the event No refund or credit under any circumstances

 

Replacements: 

If you are unable to attend, you may send a replacement at no extra cost. Please notify us of the name of the replacement 14 business days prior to the event, so we may update the check in list, name badge and certificate. Within 14 days, please have your replacement fill out the replacement form and give it to the on-site coordinator upon check in. Replacements are not valid for partial attendance or seat sharing: i.e. should you be unable to attend a portion of a multi-day event.

Please note, registration funds will not be refunded and the replacement will not be charged. All reimbursements for replacements will be the responsibility of the registrant.

Changing days of attendance:

All changes in registration (number of days attending, specific days of attendance) are subject to a $40.00 administration fee.

Seat sharing:

Seat sharing is not allowed under any circumstances. Multi-day discounts must be used by one participants only. Name badges will be verified during check in and check out. Registrants who are seat sharing will be asked to leave immediately, forfeiting their seat. 


How do I change the dates I will be attending for a multi-day conference?

All changes in registration (number of days attending, specific days of attendance) are subject to a $40.00 administration fee. Please contact registration@jackhirose.com to notify us of any changes.

 


How do I receive a refund if I used a credit to register?

A refund cannot be granted if a credit was used to register. If you wish to cancel your registration, the credit will be forfeited.

However, another individual can be sent as a replacement at no extra charge.


How do I choose which afternoon concurrent session I want to attend during the conference?

There is no pre-registration for afternoon sessions. After the morning keynotes, the rooms will be divided by speaker and registrants are welcome to attend the session of their choice.


Can my organization send 3 registrants under a 3-day enrollment?

Seat sharing is not allowed. Multi-day discounts must be used by one participants only.

Name badges will be verified during check in and check out. Registrants who are seat sharing will be asked to leave immediately, forfeiting their seat. 

For more information, please email registration@jackhirose.com.


Other

Will you be offering this workshop again?

Our website has the most up-to-date listings of future workshops and conferences. Please join our mailing list to keep informed of upcoming events.


How can I join your mailing list?

Email: Sign up at mailoptions.jackhirose.com to keep informed and take advantage of the following benefits:

  1. Receive our quarterly e-newsletter featuring articles and book excerpts written by our faculty of presenters.
  2. Receive exclusive promo codes that can be used toward DVD purchases and registrations.
  3. Receive invites to complimentary evening presentations co-hosted by Jack Hirose and Associates.
  4. Stay informed of upcoming events taking place in your province.

Postal mail: Please contact our office with your name, organization, and full postal address.


How can I remove myself from your mailing list?

Email: To unsubscribe from our e-mail list, please visit unsubscribe.jackhirose.com.

Postal mail: To unsubscribe from our postal mail or to change your address, please contact our office.


Payment

What options do I have for submitting my registration?

Online

Other

Please download and complete a registration form and make your payment out to: Jack Hirose and Associates Inc.

  • Fax: 604.924.0239
  • Email: registration@jackhirose.com
  • Phone: 604.924.0296, Toll-free: 1.800.456.5424
  • Mail: #208-197 Forester St., North Vancouver, BC  V7H 0A6

Which credit cards are accepted?

We accept VISA and MasterCard. Sorry, we do not accept American Express.


Do you accept purchase orders for event registration fees?

No, we do not accept purchase orders for event registration fees. Registration cannot be processed until full payment has been made.


My company is paying for my workshop fees. However, they will be sending the cheque after the earlybird deadline. Can I still receive the earlybird rate?

In order to receive the early bird rate, payment must be made by the cutoff date. After the cutoff date regular fees apply. Sorry, there are no exceptions.


I lost my receipt. How can I get another one?

Enter your email address at certificates.jackhirose to receive an emailed copy of your receipt/confirmation at no extra charge.

Please use the same email address used at the time of registration.


How do I register if I am paying with a cheque?

If you are paying by cheque, please send a completed registration form with the cheque to our mailing address. Include both these documents in the same envelope. Registration forms can be found at the bottom of the event webpage.

Please note that registrations cannot be processed until full payment has been received.

*Incorrectly written cheques will be voided/destroyed and will not be returned under any circumstances. Please be sure that the cheque is made out for the correct amount (including taxes)


Can my group pay separately and still get the group rate?

If your group has a minimum of 8 registrants, please use the Group Reservation Form and have all members pay separately.
If your group would like to pay with one credit card, please use the regular Online Registration system.

Please note: Group rates only apply to registrations made online with a credit card (no other method of payment will be accepted).


Products

How soon will my product be delivered?

The answer will vary depending on the product you have ordered and your location.

For all items in stock, estimated arrival time is 7 – 10 business days.

Out of stock or backordered items take up to 5 – 6 weeks to arrive, depending on the provider we are obtaining the product from as well as the customer’s location. These items will be shipped from our offices as they arrive – if your order consists of more than one DVD, they may be delivered in different packages at different times.

Shipping method: Canada Post – Standard
All shipments are made from our office located in North Vancouver, British Columbia.

Please keep in mind that delivery times are estimates only.


What methods of payment can I use to shop online?

We accept Visa, Mastercard and cheques*.

Cheques should be made out to “Jack Hirose & Associates Inc.” and mailed to our office address:
#208-197 Forester Street
North Vancouver, B.C.
V7H 0A6

*Please note: If your preferred method of payment is via cheque, we are unfortunately unable to ship your product(s) until the cheque is received by our office.
However, if you are willing to provide us with your credit card information, we will keep this on record and ship your order prior to receiving your cheque. Your credit card will not be charged, we will simply keep this information on file until payment is received. 


How much tax will I be charged?

We are legally obligated to charge PST, GST, HST or a combination thereof – depending on which province you reside in. If your organization is tax exempt, please contact us with your exemption number and we will be happy to accommodate you.

Tax rates are as follows:

AB, NWT, NU, YT: 5%
SK: 10%
BC: 12%
MB, NB, NL, ON: 13%
PEI: 14%
NS, QC: 15%


Do you ship internationally?

We ship internationally for bulk orders only. Please contact our office at products@jackhirose.com for more detail.


What is your product return policy?

All products carried in our store have been pre-screened to meet with our quality standards. All sales are final. No refunds will be made.

Price adjustments cannot be made.

We apologize but there will be no exceptions.


How do I apply a coupon?

To use your coupon, simply enter your coupon code in the field provided during your shopping cart checkout. Click “Apply Coupon” and update your cart total to see the discount applied.


Do you accept purchase orders for DVDs/CDs?

Unfortunately, we do not accept purchase orders for totals under $1000 before tax.


Will my credit card be charged immediately?

Yes, the transaction will go through immediately. However, please be advised that it may take a few days for the transaction to appear on your bank statement depending on your credit card provider.


The product I want is out of stock - can I still order these products?

You are able to “backorder” products from our website. This means that we will place a special order for your products from one our suppliers.
Please expect a longer wait time for receiving backordered products.


What are the shipping rates for online purchases?

There is a flat rate shipping fee of $8.00.
However, if your online order total is $150 or more, free shipping is provided.


Do I get a special rate if I order multiple products at a time?

There is a 10% Bulk Discount rate off of any online order of 5 DVDs or more.
There is a 15% Bulk Discount rate off of any online order or 10 DVDs or more.
As mentioned above, free shipping is provided for any online order total of $150 or more.

Additionally, we do offer periodic sales on products throughout the year. Sign up for our newsletter to be kept informed of all upcoming sales.


Can I earn CE's from your DVDs?

CEs are provided through our supplier, PESI, and not through Jack Hirose & Associates.

The DVD contains a CE request form. To access and print the program manual and CE request for (all in PDF format), place the DVD disc into the DVD drive of your computer.

A Certificate of Completion will be issued after you return the signed and completed post-test/evaluation form that is included with the home study product(s) along with appropriate payment.

For more information on CE credits, please contact PESI.

 


You haven't answered my question regarding a DVD order.

Please contact our office at products@jackhirose.com and we will be glad to assist you in any way we can!


Can I order DVDs via fax or email?

Yes, you can order via fax or email. Please download and fill out the order form.

Fax: 604.924.0239
Email: products@jackhirose.com

Please note: Orders submitted via order form will not be eligible for any online discounts, sales, or free shipping. However, it will still be eligible for bulk discounts.


Webinars

How do I login and access the webinar?

Use the same login details used at the time of purchase to login and view the course.

For further assistance, please email webinars@jackhirose.com


Can I watch the lectures later if I can’t make the scheduled times?

All sessions are recorded and available to all participants to watch at their own leisure. Please note, recordings of bonus material (ie. Q&A, group discussion, etc.) may not be available.


How long do I have to watch the recordings?

Recordings will expire 2 weeks after the last session unless otherwise stated in the webinar course description. Please note these dates are predetermined and we cannot grant extensions under any circumstances.


How many times can I watch the recordings?

There is no playback limit – registrants can play the recordings as needed until the deadline date.


What if I register after the first session?

All sessions will be recorded and available to all registrants regardless of registration dates, until the predetermined deadline.


My colleagues and I would like to watch as a group using one login, how will this affect my certificate and CEUs?

Only registrants who have paid the registration fees will be eligible to receive CEUs and a certificate. Registrants cannot share seats as registration is limited to one participant. Each participant must have their own login information.


How will I receive my CEUs/certificate?

After the last session, a quiz lesson will be made available on the main course page. This is the same page where a list of all lessons and handouts can be found. Once this quiz has been completed, please use the “View Certificate” button to download your certificate. Go to My Courses > Completed Courses > View Certificate

Please be sure to complete the quiz before the expiration date. After this date, the quiz will no longer be available. Unfortunately, we cannot grant extensions under any circumstances.


Can I receive an extension on the webinar?

Unfortunately, we cannot offer extensions under any circumstances. Exceptions will not be granted as all dates are predetermined well in advance.


Can I purchase recordings of the webinar?

Recordings of the webinar are not available for sale.


Can I apply for the Workshop Aide Program?

We do not offer this program for webinars.


Can I cancel my registration for a webinar?

Regular cancellation policies apply to webinars:

More than 14 business days – refund minus $40 administration fee
2—14 business days – credit minus $40 administration fee
1 business day or less – no refunds or credit

Registrants are welcome to send a replacement at no additional cost. Replacement requests must be made prior to the first session to webinars@jackhirose.com 


I am experiencing technical difficulties, will I be reimbursed?

If technical issues result due to software malfunction, the webinar will be rescheduled for a later date.

If technical issues result due to user error, personal software limitations (ie. outdated operating systems, insufficient internet speed, etc.), we cannot offer reimbursement of any kind. Please see webinar event page for specific system requirements where applicable.


When will I receive access instructions?

If you have registered prior to the start of the course, access instructions will be emailed 1-2 business days before the first session.

If you have registered after the course has already started, please allow 1-2 business days for access instructions to be emailed.


I'm having technical difficulties, do you offer assistance?

Unfortunately, we do not offer tech support.

If you experience difficulty with loading your video, please contact your internet provider or try using a different browser.


I forgot my password, how do I reset it?

Use the “Lost Your Password?” link found next to the orange Login button. Spam blockers may filter this email into your junk or spam folder, please double check this folder. Follow the prompts found in the email.

If you have requested a password reset too many times and are now temporarily locked out of your account, please wait 24 hours before trying again. If you require further assistance, please email webinars@jackhirose.com.